Terms of service

These are the terms you agree to when you use Natter. We've kept them short and plain-English on purpose, with the enforceable bits clearly marked.

Who provides the service

Natter is operated by Bright Digital Limited, a company registered in New Zealand ("we", "us", "Natter"). Contact: hello@natter.solutions.

What you're signing up for

Natter is an AI citation monitoring tool. It queries AI answer engines (ChatGPT, Perplexity, Gemini, Claude, Google AI Overviews) on your behalf using your brand name and target keywords, analyses whether your brand is cited, and generates a gap analysis and action plan.

The free scan is exactly that: free. The $10 one-off unlock is shown clearly before you pay. Ongoing monthly plans are not yet available; when they launch, pricing will be shown clearly before you commit.

Acceptable use

You agree to use Natter for your own brand or for brands you're authorised to monitor (for example, as an agency on behalf of a client). Don't use Natter to:

• Scrape or systematically harvest data from our service
• Submit brands or keywords you don't have a legitimate reason to monitor
• Attempt to reverse-engineer, disrupt, or overload our service
• Resell Natter's output as a standalone product (white-label agency use is fine; selling our outputs verbatim as a competing SaaS is not)
• Do anything illegal under the laws that apply to you

AI-generated output

Natter's analysis is generated by large language models (primarily Claude, with inputs from multiple AI engines). LLM output is probabilistic, not deterministic. We do our best to make recommendations accurate and useful, but:

• AI engines are non-deterministic: the same query may return different results on different runs.
• Our gap analysis may occasionally misinterpret data or make suggestions that don't fit your exact situation.
• Treat every recommendation as a starting point for your own judgment, not an absolute instruction.

We do not guarantee that following our recommendations will improve your AI visibility, your SEO rankings, your traffic, or your revenue. Digital marketing outcomes depend on many factors outside our control.

Payment and refunds

Payments are processed by Stripe. By paying, you agree to Stripe's terms in addition to these.

• One-off scan ($10 USD): charged once. Unlocks the full report for that specific scan. Because the report is delivered immediately and in full on payment, no refunds are issued for successfully delivered reports.
• If the scan fails or the report is never delivered, contact us within 14 days at hello@natter.solutions and we will refund you in full.
• Prices are shown in US dollars. Stripe may apply currency conversion if your card is in a different currency.

Intellectual property

Natter, the Natter brand, the logo, and the product (including the software, design, copy, and analysis methodology) are owned by us. Your brand data, keywords, and reports generated for you are yours. You can use them however you want, including sharing reports with clients.

Disclaimer of warranties

Natter is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI-generated output. We do not warrant that the service will be uninterrupted, error-free, or that results will meet your expectations.

Limitation of liability

To the fullest extent permitted by law, our total liability to you for any and all claims arising out of or relating to your use of Natter will not exceed the greater of (a) the total amount you paid us in the 12 months before the claim arose, or (b) US $100.

In no event will we be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these terms limits your rights under mandatory consumer protection law where such limits are not permitted (for example, the Consumer Guarantees Act 1993 in New Zealand, the Australian Consumer Law in Australia, or non-waivable rights under US state consumer protection statutes).

Termination

You can stop using Natter any time. We can terminate or suspend your access if you breach these terms, use the service abusively, or if we cease operating the service (in which case we will give reasonable notice).

Changes to these terms

We may update these terms. If the changes are material, we'll update the "Last updated" date at the top and, where we have your email, notify you. Continued use after changes means you accept them.

Dispute resolution, arbitration, and class waiver

Please read this section carefully. It affects your legal rights.

Most disputes can be resolved by emailing us. Please contact hello@natter.solutions first and we will try to resolve any issue informally within 30 days.

If we cannot resolve the dispute informally, and if you are a US resident:

• Binding arbitration: You and Natter agree that any dispute arising out of or relating to these terms or your use of Natter will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring a claim in small claims court if the dispute qualifies. Arbitration will take place in the county of your residence or such other location as is reasonably convenient.
• Class action waiver: You agree that any arbitration or proceeding will be conducted solely on an individual basis and not as a class, consolidated, or representative action. If this class waiver is found unenforceable, the entire arbitration provision is void (but the rest of these terms remain in effect).
• Opt out: You may opt out of this arbitration provision by emailing hello@natter.solutions with the subject line "Arbitration Opt-Out" within 30 days of first accepting these terms. You must include your name, the email you used to sign up, and a clear statement that you want to opt out of arbitration.

Governing law and venue

These terms are governed by the laws of New Zealand for users outside the United States. For US users, these terms and any dispute you have with us will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, and any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Delaware. You consent to the jurisdiction of those courts.

Where mandatory consumer-protection law in your jurisdiction overrides this section (for example, statutory venue rights for consumers), that law applies.

Entire agreement

These terms, together with our Privacy Policy, are the entire agreement between you and Natter regarding your use of the service. If any provision is found unenforceable, the rest of these terms remain in effect.